Terms & Conditions

 

NEED TO RETURN AN ITEM? HERE ARE THE STEPS! 
  
1. Read the Returns Policy information located on this page 
to see if you qualify to make a return. 
  
2. You will need to cover the return postage to send your return to us, 
please also ensure to send your order with an activated tracking number 
and have this information accessible. 

3. Please send all returns to the following address: 
BOUTIQUE ON BINNEY, 88 BINNEY ST, EUROA, VIC, 3666

 

RETURNS POLICY

• Items can be returned within 14 days of successful delivery for an exchange or store credit. Please note we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty. (garment will be replaced if available)
• All item(s) to be returned must be in their original, unworn, unwashed condition. All tags and incidentals (i.e. spare buttons) must be attached.
• Please take care when trying on the item as we are not able to accept returns with makeup stains. If the item is deemed unsellable it will simply be returned to the customer.
• Please check your junk mail before emailing Boutique on Binney regarding order information as emails can sometimes redirect themselves there.
• By purchasing from Boutique on Binney, you have accepted the possibility of slight variations in colour and size specifications. Colours may appear slightly different dependant on individual monitor settings.

 PROCESSING TIME

• We process all returns within 1-2 business days of them being received.
• You will receive an email with the details and outcome of your processed return.

 STORE CREDIT

• Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.
• A store credit is valid for six months from the date of issue and can only be used in one transaction.
• A store credit does not cover shipping costs and cannot be used to purchase gift cards.
• A store credit cannot be used in conjunction with any other discounts.

EXCHANGE

• If you would like to make an exchange please email us with the details of your requested exchange.
• It is required that you include a return postage satchel, so we can send the requested item back to you. If this is not supplied, a store credit will be automatically created in its place.
• Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot hold items for exchanges.
• Any requested items that we do not have in stock will automatically be issued as a store credit to use at your leisure.
• We highly recommend keeping a tracking number of the parcel that you send back to Boutique on Binney. If a parcel does not make it back to us safely we are not liable to replace/credit your item.

 FAULTY ITEMS

• Boutique on Binney have strict quality control procedures in place. Every item that leaves our store is individually checked and signed off before being shipped.
• Please contact customer service via email or phone us within 24 hours of receiving your product if you believe it to have a manufacturing fault. We will treat this at the highest of priority. Please ensure you do not throw out any of the packaging information as this will be required to move forward.

 REFUNDS

Refunds will only be provided if an item is assessed and deemed to be faulty. Please contact Boutique on Binney to be approved for a refund for damaged of faulty products.

 PRE-ORDERS

• Pre-orders are to be paid for at the time of the order being placed and are shipped as close to the date provided on the Boutique on Binney Website as possible.
• Please refer to the description of the item on our website to see the approximate delivery window. Please keep in mind the date provided is an estimated date and the item may arrive earlier or later than anticipated.
• All items ordered together will be held and shipped together once the pre-ordered item arrives.
• If you require items that are not on pre-order to be shipped earlier please place a separate order for these items.
• Please take care when processing your order as all pre-orders are final – no additional items can be added to the order and the order cannot be cancelled or edited before delivery.

 SALE ITEMS

• We do not accept returns on sale items so please choose carefully.
• If you require the same item in a different size, please contact us with your order number and we will do our best to accommodate you.
• Items purchased during flash/special sale periods are included under this sale policy so please ensure you choose your item(s) carefully.

 DISCOUNT CODES

• Only one discount/credit code can be used per order.
• If you have an existing code during a sale period, unfortunately only one can be honoured - so it is up to you to decide which ones to use.
• If you forget to use the code in your order we are unable to refund/credit the difference to amend this.
• Discount codes cannot be honoured outside their given time frame.